Artificial Intelligence changes the perspective

Seeing processes differently – building systems differently

What is AI?

Get to know AI in the way it is needed for your work: detailed enough to recognise connections and potential. Concise enough not to get lost in the details.

Just talking about AI doesn’t help. It's about finding use cases – and then building the right systems. Our ‘building AI-based system’ approach is our answer to the unique nature of developing these systems.

See the facts

Data, Systems and Industries

Prof. Dr. Volker Gruhn explains how Artificial Intelligence changes the perspective, where the differences are to classical information systems and why AI applications sometimes produce results that no one would expect.

Building AI-based systems Prof. Volker Gruhn on data, roles and process models

Ideas create systems

AI systems do not magically emerge by themselves. They are the result of flawlessly planned and implemented projects. The development of these applications requires a different project structure and a different expertise of the participants compared to conventional IT solutions. For software engineering there is a whole set of procedures, templates or blueprints. Participants in AI projects lack these established structures. Companies still lack experience in dealing with data-driven applications.

Behind the idea of the "Building AI-based System" lies a process model with phases, roles and responsibilities that does justice to the special features of AI applications.

What works with AI?

Abstract mind games will not help you see AI potential. But our use cases will. Take a look at what AI is already changing in the here and now: in football, in the car, in business – and before long, in your company.

Amateur football leagues look like the Champions League thanks to AI

An AI sharing your passion for football

An AI system that knows how many people will call your customer service centre tomorrow – or even next month

Your customers have had enough of being placed on hold

An AI that rises to the top during peak times

How to make customer service in insurance companies automatically better

An AI solution that pools knowledge and interests

Thanks to AI, knowledge distributed throughout a company can now be found at the same location

An AI that gives your product information structure and flair

A system that doesn’t need a lot of training to sell your products well

An AI that gives customers case-closing advice

Insurance policy holders can be sure they’re getting the best advice

An AI solution that reaches out to customers on their level

Customise your content, even for large-scale campaigns

An AI solution that translates unstructured letters into structured information

Now you’ll be able to read between the lines

An AI that automates your written correspondence

You only write personal letters to very special people. All of your customers, for example

An AI that can read the room

Your customer service team can now evaluate your insurance policy holders more accurately and automatically

An AI that can manage any number of customer requests

Reduce complexity while increasing customer satisfaction

An AI that won’t be fooled by scammers

Anyone who bills incorrectly must reckon with AI

An AI system that has a chat with you about your customers before each customer meeting

Sound preparation is essential for success – and now it only takes one third of the time

An AI that your service technicians can rely on

Every toolkit should include AI

An AI system that understands why your customers are writing to you

No request is lost, no sales opportunity remains unexploited

The Study

Plans and projects - Propositions and prejudices: The AI report "An Assessment" summarises the key results of our survey with over 320 executives and 1,000 end customers.

Competition

AI gives you an advantage

More than 320 executives answered our questions about AI. The statement "Companies that invest in AI in the next five years have a competitive advantage" was fully or rather supported by 87 percent. The overwhelming majority is convinced of the importance of AI.

Private life

AI creates anticipation

1,000 end customers answered our questions about AI. 61 percent fully or rather agreed with the statement "AI will offer me many advantages in the future". Personally, the customers have a positive view at the possibilities of the possibilities opened up by AI applications. They find the topic exciting and are open to new offers and services.

Agenda

AI determines projects

More than 320 executives answered our questions about AI. Almost half of them consider the use of AI technologies to be one of the most important projects of the next three years. No other topic of the survey came up with similarly high values in importance.

News

Articles, Interviews, Videos, Events – stay up to date

Article

A process model for data-driven applications

Article

AI, IoT . . . and in the middle of it IT responsible persons

Article

There is no such thing as artificial intelligence

All news

Contact

Do you have any questions about AI?

Are you wondering what possibilities AI can open up in your company? Would you like to learn more about its applications and the technology? We cannot give you a pack full of stock responses, but we can share with you our specialist knowledge, our curiosity about your company and our passion for technology.

We would be delighted to talk to you.

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AI Report

AI Report: A stocktaking between possibilities, measures and distrust

More than 320 executives and 1,000 end customers gave us an insight into their ideas, prejudices and plans around AI. The AI report "An Assessment" summarises the central results. Coming soon ...

The AI Process Model: Building AI-based Systems

Developing data-driven AI applications requires a different project structure and expertise than traditional IT solutions. Our "Building AI-based System" fulfill these differences. Coming soon ...